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T H E C A R E G I V E R ’ S T O O L K I T
CHAPTER 4
OPTIONS FOR CARE
Choosing a Facility
For information on nursing homes in other counties or
states, call Eldercare Locator at 1-800-677-1116 or visit
www.eldercare.gov
.
To help in your decision, visit
www.medicare.gov/files/
nursing-home-checklist.pdf
for a useful checklist of
information.
☐
Consider
facilities that are located
near family and friends.
☐
Read
the State Survey Report on the facilities to
see if they are in compliance with federal and state
regulations, available onsite at the facility
www.
medicare.gov/nursinghomecompare/search.html?
☐
Review:
Maryland Health Care Commission:
visit
www.mhcc.maryland.gov
for information
about choosing a Maryland Nursing Home; this
site also allows for a comparison of homes.
☐
Revisit
the facilities you are considering at a
different time and day of the week. Try to visit
during a meal so you can observe the food
quality and how staff serves food to residents.
Assuring Good Care
Advocating for Your Loved One
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home, your role as a caretaker has
changed, but it has not ended. Positive
and frequent contact with family and
friends will help your relative adjust to life
in a nursing home and will also ensure
they receive the best possible care. Help
your loved one adjust by making their
room as homelike as possible and tell
the nursing home staff a little about your
relative’s background and interests.
Resident’s Bill of Rights
Your relative should receive a copy of the
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lists all rights under the law that must be
provided for residents of nursing homes.
If these rights are being violated or if you
become aware of any other issues that
are a problem for the resident, help your
loved one to resolve it. Remember, it is
important to give the resident as much
decision-making power as possible.
This is the person’s home, and the
manner in which problems are handled
has a real impact on his/her daily life.
Addressing Concerns
Concerns about the facility may range from
lost laundry to serious mistreatment by staff
members. If you do not have success in
resolving the issue on your own, contact
either of these two agencies:
• The Department of Health and Mental
Hygiene’s Office of Health Care Quality
Complaint Division at
410-402-8108
(for
facilities within Maryland); or
1-877-402-8219
.
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Term Care Ombudsman Program at
410-638-
3577
(for facilities in Harford County).
Area Nursing Homes
The Nursing Home Decision
(continued)
Bel Air Health and
Rehabilitation Center
410 MacPhail Road
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410-838-7810
Citizens Care and
Rehabilitation Center
415 South Market Street
Havre de Grace, MD 21078
410-939-5500
Forest Hill Health
and Rehabilitation Center
109 Forest Valley Drive
Forest Hill, MD 21050
410-838-0101
Lorien Bel Air Nursing
and Rehabilitation Center
1909 Emmorton Road
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410-803-1400
Lorien Bulle Rock
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Havre de Grace, MD 21078
Lorien Riverside Nursing
and Rehabilitation Center
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410-575-6400
Harford County Department
of Community Services
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